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    Frequently asked questions

    We have 100 % whole grain flour such as Wheat, Ragi, Bajra, Jowar and  Makka. Also we have jaggery powder and Basmati rice as of now.

    Conveniently, you have multiple options to place your order with us. Visit our website at https://www.goodgrown.in/ to make an online purchase, or simply call us at +91 9019310347 to place an order over the phone. If you prefer messaging, reach out to us on WhatsApp at +91 9019310347. Upon contacting us, we'll provide you with a comprehensive catalog, enabling you to effortlessly select your desired items and proceed with your order.

    As soon as we receive your order, we will promptly send you an order confirmation SMS to your registered mobile number with Goodgrown and on WhatsApp. This message will serve as a confirmation that we have successfully received your order.

    We understand that circumstances may change, and we offer a hassle-free cancellation policy for your convenience. You can cancel your order anytime before we begin processing it, which typically occurs at 11:30 pm, one day prior to your scheduled delivery date. To cancel, simply visit our website or reach out to our dedicated customer care team at +91 9019310347, or send us an email at thegoodgrown@gmail.com without delay. Please note that once the product is dispatched, cancellations cannot be accommodated.

    Upon confirming your order cancellation, we will promptly initiate the process to refund the full amount of your order if it's a prepaid order. Your satisfaction is important to us, and we strive to provide a seamless experience even in the event of cancellation.

    At Goodgrown, we take great pride in being a made-to-order brand, dedicated to providing you with the freshest products possible. To ensure the utmost freshness and quality, we go the extra mile by grinding the whole grains for your order only after it is received. This means that every time you choose Goodgrown, you can rest assured that your grains are freshly ground, preserving their natural flavors, nutrients, and aromatic goodness. Experience the difference of our made-to-order approach and indulge in the true taste of freshness.

    If you happen to receive a damaged product, we are here to assist you. Kindly notify us within 3 days of receiving the product by sending an email to thegoodgrown@gmail.com or simply call us at +91 9019310347. If you prefer messaging, reach out to us on WhatsApp at +91 9019310347. Please include a detailed description of the damage, along with supporting images, the product's description, and your purchase order number.

    Once we review your communication, our team will guide you through the return and refund process.

    If you have any further questions or require clarification regarding our policy, please don't hesitate to contact us. You can reach us at thegoodgrown@gmail.com or call us at +91 9019310347. We are committed to providing you with excellent customer service and will be delighted to assist you with any concerns you may have.

    At Goodgrown, we prioritize quality above all else. That's why we source our grains from reputable vendors who specialize in providing premium quality products. We carefully select suppliers who share our commitment to excellence, ensuring that the grains we purchase meet our stringent standards.

    To provide you with convenience and flexibility, we offer multiple payment options. At present, we accept cash, card, and online payments. Feel free to choose the method that works best for you, knowing that we prioritize your convenience and security throughout the payment process.

    Please note that we regularly update our payment options to stay current with emerging trends and technologies, so you can expect additional convenient methods in the future.

    We have developed our system in such a way that you will not get the wrong order. Still, if you find so, please write to us at thegoodgrown@gmail.com or call us at +91 9019310347, and we will be happy to provide all assistance.

    At Goodgrown, we have implemented a robust system to minimize the chances of receiving the wrong order.  However, if, by any rare chance, you do receive an incorrect order, we are here to assist you promptly.

    If you happen to discover that your order doesn't match your expectations, please reach out to us without delay. You can write to us at thegoodgrown@gmail.com or call us at +91 9019310347, and our dedicated team will be more than happy to provide you with the necessary assistance to resolve the issue.

    If you receive a product in a damaged condition, we kindly request that you notify us as soon as possible. Please send an email to thegoodgrown@gmail.com or simply call us at +91 9019310347. If you prefer messaging, reach out to us on WhatsApp at +91 9019310347 and describe the damage and attach relevant images of the product, along with your purchase order number. This will enable us to promptly address the issue and arrange for an exchange of your order.

    Your satisfaction is our priority, and we understand the importance of resolving any concerns regarding damaged products. Our team is committed to assisting you in a timely manner and ensuring that you receive a replacement for any damaged items.

    If you have any further questions or require clarification regarding our policy, please don't hesitate to contact us. You can reach us at thegoodgrown@gmail.com or call us at +91 9019310347. We are dedicated to providing excellent customer service and will be more than happy to assist you with any inquiries or issues you may have.

    In the event of any delivery issues, we are here to assist you. If you encounter any problems with your delivery, please reach out to our customer care team immediately. You can contact us by calling our customer care number at +91 9019310347. Our representatives will be ready to provide prompt assistance and resolve any delivery-related concerns you may have.

    Additionally, you can also contact us via email at thegoodgrown@gmail.com. When sending an email, please ensure to include your Order # along with a description of the delivery issue. This will enable us to identify your specific order and address the matter effectively.

    Your order will be delivered on the selected delivery date within the timeframe of 4 pm to 7 pm. We strive to ensure timely and efficient delivery of your order, so you can expect our delivery personnel to arrive during this designated time window.

    If you have any questions or require any further information regarding your order delivery, please feel free to reach out to our customer care team. We are here to assist you and ensure a smooth delivery process.

    We are currently providing product delivery services in two specific pincodes:

    • 560099
    • 560100
    • 560068

    These pin codes represent the areas where our company is currently able to offer efficient and reliable delivery of our products. Customers residing within these pin codes can avail of our delivery services and have their orders conveniently shipped to their desired locations.

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